IsoKron

Documentation

IsoKron docs

Short, practical answers to the questions customers ask most often. Each article pairs with a customer-support flow on our side (referenced in the article's footer) so a question opened by email and an article read on the docs site land in the same place.

Can't find what you need? Email support and we'll reply within one business day.

Getting started

Compilation

  • Why is my compilation slow or failing?

    Self-serve diagnostic flow: how to read the Architect's Ledger, identify the failing Stage, and figure out whether the issue is your input, your fleet, or our platform.

  • Helping us reproduce your issue

    A short checklist for the information we need to reproduce a compilation problem on our side without poking around in your workspace.

  • Reporting a bug

    What information helps us fix your bug fastest, when we use operator-impersonation (and how it shows up in your audit log), and what response time to expect.

Account + data

  • Rotating your BYOK key

    The add-then-remove flow that rotates your vendor key without leaving a window where IsoKron has no key on file. What to do if you suspect the old key was leaked.

  • How long we keep your data

    Hot vs cold audit log retention, the workspace 30 / 60 / 90 cascade, BYOK revocation timing, and how to request immediate deletion.

  • Exporting your data

    Generate a ZIP archive of your workspace — projects, compilations, ledger entries, attachments, and audit log. Same flow we use for GDPR Article 20 portability.

  • Cancelling your subscription

    How to cancel from your Stripe-hosted billing portal, what happens to your data afterward, and how the 30 / 60 / 90 retention cascade works.

  • Refunds and credits

    What we can refund (IsoKron subscription charges), what we cannot (BYOK frontier vendor charges), and how to request a credit for service degradation.

Operations

  • Throughput and rate limits

    The 60 req/min API token bucket, the two-tier event-throughput soft limits (~1,241 EPS audit-class / 200 EPS standard / extended), the p99 latency you can plan around, and how to ask for headroom.