IsoKron

Exporting your data

Last updated

You can export your entire workspace as a single ZIP archive at any time. The same flow satisfies GDPR Article 20 (data portability) for users who need a formal portability export.

How to start an export

  1. Open Settings → Data → Export.
  2. Click Generate export. The job runs in the background — feel free to close the tab.
  3. You will receive an email when the archive is ready, with a signed download link valid for 24 hours.

For very large workspaces we ask you to confirm the export before generating, because large exports can take several minutes and produce multi-GB archives.

What is in the archive

  • workspace.json — workspace settings and members (no credentials).
  • projects.json — all project metadata.
  • compilations/ — one Markdown file per compilation run, with the Architect's Ledger entries inline.
  • artifacts/ — files you uploaded as references, organised by project.
  • audit-log.csv — the workspace audit log entries for the retention window. See the retention article for the audit log retention policy.
  • README.md — a short explanation of the archive layout.

What is not in the archive

  • Your BYOK API keys. They live in our vault and are never surfaced (not even to you) in plaintext after save. Get the original key from your vendor's console if you need it.
  • Stripe payment-method details. Stripe is the system of record for those.
  • Internal compiler telemetry that does not relate to your specific runs.

Exporting after cancellation

Export remains available during the Deleted (soft) and Archived retention windows — that is, for 90 days after cancellation. After Hard-delete (day 90) the data is gone and there is no export to generate. See the cancellation article for the full timeline.

GDPR Article 20 (data portability)

For users in the EEA / UK who want a formal data portability export, the self-serve ZIP described above is the standard delivery format. If you need the data in a different format, or if you are submitting a formal data subject access request, email privacy@isokron.ai. We commit to a 30-day SLA for DSARs (per Part 3 §8.4 of our architecture).

Troubleshooting

  • The export job is stuck for over an hour. Email support with the workspace slug; we can re-trigger it.
  • The download link expired before you got to it. Re-trigger an export — links are 24h-lived by design to limit the time window of a leaked URL.

Paired with the SR-EXPORT-001 customer-support flow.

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